Refund and Returns Policy
Table of Contents
- Overview
- Eligibility for Returns
- Process for Returns and Exchanges
- Refunds Policy
- Damaged or Incorrect Items
- Exceptions and Exclusions
- Contact Information
- Policy Updates
1. Overview
At HighEmporium.com, your satisfaction is our priority. We understand that sometimes, a product may not meet your expectations. This policy outlines our refunds and returns process, designed to be straightforward and customer-centric.
2. Eligibility for Returns
- Time Frame: Products must be returned within 7 days of initiating a Refund/Returns request
- Condition: Items must be in original condition, unused, and with all tags/packaging intact.
- Proof of Purchase: A valid receipt or order number is required.
- Eligible Products: Only damaged or incorrectly sent items are eligible for returns or refund.
3. Process for Returns and Exchanges
- Initiation: To start a return or exchange, email us at Support@HighEmporium.com
- Approval: We will review your request and send a confirmation email.
- Shipping: Return shipping instructions will be provided. Shipping costs are non-refundable.
- Shipping Costs and Returns: The buyer will have to bear the shipping costs associated with returning the product.
- Receiving: Upon receiving your return, we will inspect the item(s) and process the exchange or refund.
4. Refunds Policy
- Mode of Refund: Refunds will be processed to the original method of payment.
- Processing Time: Please allow up to 7 business days after we receive the returned item for the refund to reflect in your account.
- Partial Refunds: In cases of missing parts or signs of use, a partial refund may be granted.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving the item. We will arrange for a replacement or a refund.
6. Exceptions and Exclusions
Certain items may not be eligible for returns, such as:
- Custom-made or personalized items.
- Sale items or products marked as "Final Sale."
- Perishable goods such as food or flowers.
7. Contact Information
For any queries regarding our policy or your return, contact our customer service team at Support@highEmporium.com.
8. Policy Updates
This policy is subject to change. We encourage customers to review it periodically.
We aim to make your shopping experience at HighEmporium.com enjoyable. If there’s anything about your order that didn’t meet your expectations, please let us know.